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AlkaViva/ IonLife Warranty
Ionlife, through AlkaViva, offers a limited LIFETIME warranty on all electric ionizers purchased from 2011 onwards. Previously the warranty period varied from model to model.
AlkaViva decided on this world-first offer in support of our claim that their models (if used correctly) are exceptionally reliable and made to last for many, many years.
The AlkaViva warranty provides five (5) years parts and labor, from purchase date.
(Please note that if sending an ionizer in for repair, the customer needs to pay for all shipping costs).
Then after 5 years from purchase customer pays for shipping and labor while AlkaViva pays for all replacement parts.
Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas.
AlkaViva has repair depots on the east and west coast and has by far the largest, water ionizer, dealer network in the USA.
Customers need to be issued with a Return Authorization Number before their ionizer can be returned for repair.
To contact Technical Support please Click Here.
AlkaViva ionizers are manufactured by Asia's leading ionizer companies and AlkaViva is their exclusive USA distributor.
IonLife has am A+ BBB Ranking - click on image below).