Ionlife. through IonWays, offers a limited LIFE TIME warranty on all Emco Tech ionizers purchased from 2011 onwards. Previously the warranty period varied from model to model.
IonWays decided on this world-first offer in support of our claim that their models are exceptionally reliable and made to last for many, many years.
The IonWays warranty provides five (5) years parts and labor, from purchase date, with FREE shipping from anywhere in the USA.
(Please note that if sending an ionizer in for repair from outside the USA, the customer needs to pay for all shipping costs).
Then after 5 years from purchase customer pays for shipping and labor while IonWays pays for all replacement parts.
After 5 years from purchase there is also a guaranteed maximum of $199 on the most expensive warranty repair.
Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas.
IonWays has repair depots on the east and west coast and has by far the largest, water ionizer, dealer network in the USA.
Customers are required to phone first so that they can be issued with a Return Authorization Number.
The Technical Service number is 775-324-2400 Ext 3035
IonWays ionizers are manufactured by the largest Ionizer company in the world and AklkaViva is their exclusive USA distributor.