Ionlife. through AlkaViva, offers a limited LIFE TIME warranty on all Emco Tech ionizers purchased from 2011 onwards. Previously the warranty period varied from model to model.
AlkaViva decided on this world-first offer in support of our claim that their models (if used correctly) are exceptionally reliable and made to last for many, many years.
The AlkaViva warranty provides five (5) years parts and labor, from purchase date.
(Please note that if sending an ionizer in for repair, the customer needs to pay for all shipping costs).
Then after 5 years from purchase customer pays for shipping and labor while AlkaViva pays for all replacement parts.
After 5 years from purchase there is also a guaranteed maximum of $199 on the most expensive warranty repair.
Warranty does not cover repairs caused by customer neglect or by failure to stop the build-up of calcium in hard water areas.
In no event shall AlkaViva or its dealers be liable for any direct, indirect, incidental or special consequential damages to property whatsoever, arising from use of its products with improperly treated or untreated hard water. If unsure of your water quality then please contact an AlkaViva water specialist first before installing your machine.
Please Note: AlkaViva does not recommend using an ionizer without pretreatment of water that has one or more of the following measurements:
Hardness (or Calcium Carbonate) over 150ppm (8.5 grains)
Iron over .3ppm
TDS below 40ppm or over 600ppm
Calcium above 50ppm
Note: some reports will show “ppm” some will show “mg/l” – they are the same.
AlkaViva has repair depots on the east and west coast and has by far the largest, water ionizer, dealer network in the USA.
Customers are required to phone first so that they can be issued with a Return Authorization Number.
The Technical Service number is 775-324-2400
AlkaViva ionizers are manufactured by the largest Ionizer company in the world and AklkaViva is their exclusive USA distributor.