IonLife Inc only offers quality products at affordable prices. We provide as much information, as possible, on our products in order to help you make a correct choice.
If unsure, you are welcome to contact us on our Toll Free customer service line.

Water Ionizer Return Policy

Our Invitation:
We invite you to try out our new range of Jupiter ionizers and enjoy the benefits for 60 days.
We are so sure that you will be satisfied with your Jupiter ionizer that we offer you a 60 day money back guarantee. If at any time in the first 60 days you wish to return your unit, we will give you a full refund, less 15% restocking fee, as long as your ionizer is returned in as new condition and in its original packing.
"As new condition" means the ionizer is not scratched, damaged or broken in any way and is returned with all the hoses, connectors, parts, manuals and DVDs etc.
If you have NOT used any product, and NOT broken the manufacturer's seal on the box, you can return the products within 60 days of purchase for a full refund. The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.

We are the largest distributors of alkaline water ionizers in the US with quality service second to none. We also export Jupiter Science units to over 15 countries worldwide. We value our customers and are very grateful for referrals. This is why we promote such a generous return policy and why we can do with confidence based on years of growth and happy testimonials.

Return Policy for Other Items (not water ionizer)

If you have NOT used any product, and NOT broken the manufacturer's seal on the box, you can return the products within 30 days of purchase for a full refund less shipping cost..
If you have broken the manufacturer's seal or used the product in any way, you may return the product (exceptions are books and DVDs), subject to a 15% restocking charge within 30 days of purchase. The original shipping charges will not be refunded and return shipping charges must he prepaid by the purchaser.

Important

No return can be accepted without our prior authorization. Please call 1(775) 851 9451 or 1(800) 875 9025 to receive a *Return Merchandise Authorization Number (RMA#).

We will notify you of your refund once we have processed the returned item. You can expect a refund to be sent within 2 business days of our receiving your return.